What events can I use seed packets for?
Just about anything! Personalized seed packets make wonderful favors
for wedding receptions, birthday parties, retirement celebrations, baptisms or Christenings.
Use them to announce any event or hand them out as party favors.
Return to top
Do you do custom designs?
Absolutely!!! We can create a design to fit
any occasion. Our creative production staff will happily assist
you in turning your ideas into reality. Browse our products pages
to see some examples.
Return to top
Can you put a photograph
or logo on the product?
Yes, if you have a scanned or digital photograph,
send it to us by email at
images@capeimages.com and
we can incorporate it into a personalized design. If you don't
have a digital image, mail us a photograph and we'll scan it
for you and return the photograph unharmed with your order.
to our mailing address.
Return to top
Why do you have
a "design charge"?
Every order we fill is unique, designed to meet the needs of each customer and
your once-in-a-lifetime event. Our designers put their time and talent to work for your order.
This is creative work that has to be done whether you order one or 1,000 copies. Our rate is the
same whether we're adapting a standard template to fit your information, or starting from scratch
with a custom layout.
We also send you a proof by
email and make any changes or corrections you request. So most products include a one-time $9.95
design charge that's independent of the quantity ordered. The price "per item," which is shown
separately, reflects the cost of materials, printing, assembly, etc.
Return to top
Do I need a box to mail
a Message in a Bottle?
No! The bottle is the mailer, guaranteeing that your guests will immediately see
your rolled-up "message" invitation through the durable clear vinyl. You apply a mailing label and
postage stamps directly on the side of the bottle and it's ready for the Post Office.
For overseas mailing, however, foreign postal regulations do require the bottle to
be enclosed in a cardboard box. We can supply these mailers when necessary -- but they ARE NOT needed
for U.S. Mail.
Return to top
|
|
To save time, can you
assemble my message?
We can do it all, sending you completely assembled Message in a Bottle invitations
ready to be mailed. We can even handle the addressing and postage for you. See the next question.
Return to top
To save money, can I
assemble my own message?
You can order your Message in a Bottle invitations unassembled. We'll design, print
and cut the message, and pre-cut the ribbon or twine. Then you can easily roll, tie and insert the
message, closing it with a cork. Or you can order empty bottles and corks if you want to design and
print your own message.
Return to top
Can you address and mail
my Message in a Bottle?
Yes. This option is included in our price chart. You send us your guest list in
an Excel spreadsheet, with the name, address, city, state and zip code in separate columns. We'll
print the mailing labels, apply labels and postage to your bottles, and take your finished order to the Post Office. Or save
both money and trouble by letting us print your labels for you to apply yourself.
If you need to add more names after we've printed your labels, we can prepare more
for a small manual handling charge.
For details, see
 chart.
Return to top
Can I put a response card
in a Message in a Bottle?
Because it has to be rolled to fit into the bottle, we recommend a postcard style
R.S.V.P. card. We print these on stiff card stock that can easily be unrolled for mailing. It's not
practical to use a response card that fits inside an envelope because it can't be rolled neatly.
We put a postcard stamp on the response card when we assemble your Message in a Bottle order.
Return to top
How do I choose type
faces for my product?
Our artists draw from a large library of type fonts to produce our designs. The most popular
and versatile type faces are shown on our Available Fonts list, for those situations where a customer wants a
specific look, or needs to match an order with other products from other sources. In most cases, our artist will
recommend fonts and submit a finished design to the customer for approval at the proof stage.
If you do want to specify a font, make a note in the "special instructions" portion of the order
form. Don't see the font you need? Ask us! Chances are we have it, or something very similar.
For more information,
to font list
Return to top
|
|
Do I have to order
a minimum quantity?
For seed packets, the normal minimum order is 500 pieces. Smaller quantities
are available, but with a $75 "under minimum" charge.
Birchcraft invitations and related stationery items are typically priced in
increments of 25 pieces.
There is no minimum for our "Message in a bottle" invitations. You can order
one or 1,000. Larger orders cost less per unit.
Return to top
Will I get a proof of my
order before it's printed?
We email a digital proof of every message in a bottle and seed
packet for your approval before we print. For invitations and other cards from our Birchcraft line,
proofing is done online as part of the ordering process. You can experiment with wording, layout and
fonts and get instant proofs until you are satisfied and submit your order.
Return to top
What payment methods
do you accept?
We accept Master Card, Visa, AMEX, Discover, personal or business checks,
and money orders. Checks must clear before we can begin work on your
order. So if time is short, credit card payment is preferable. Checks
or money orders should be mailed to:
Cape Images
5621 Athens Lane
Wilmington, N.C. 28405-3716.
Return to top
How long does it take
to get my order delivered?
We ask that you allow 10 to 14 business days to receive your
order. If you waited until the last minute to place an order, please give us a call
and we will do our best to get your order to you in time for your event. A "Rush"
charge of $10 may apply if we need to design your product ahead of customers who
ordered earlier. Note that orders paid by check will be delayed until the check clears.
Return to top
How do you ship?
Orders are shipped via UPS. You may choose ground, second-day air or
next-day air shipping, but we normally recommend ground. For most locations on the East
Coast, ground shipping is just as fast as second day air -- and costs a lot less. But
if necessary to meet a tight deadline for your event, we suggest that you do choose
UPS air shipping. All UPS shipments are guaranteed and trackable. Samples are
usually sent by U.S. Mail.
Return to top
What if I have any
other questions?
Just ask! You can give us a call toll-free at 1-888-755-0550. Normal
business hours are 9-5 Eastern Time M-F. Or email us at images@capeimages.com
|
|
shopping
